Adults only. Nicotine is addictive. This is general device-information guidance, not repair, medical or legal advice.
Start with the manufacturer instructions
A rechargeable device that does not charge should not be forced, opened or modified. Check the product instructions first: the supported cable type, charging indicator behavior and any stated charging limits can vary by model.
Safe checks before contacting support
- Use an undamaged cable and a suitable power source specified for the device.
- Inspect the charging port for visible debris without inserting metal objects.
- Stop using the device if it is leaking, swollen, unusually hot or visibly damaged.
- Do not leave a charging device unattended or charge it near heat, bedding or flammable material.
- Keep all devices and liquids away from children and pets.
When to stop troubleshooting
If charging still does not work after following the official instructions, contact customer support with the order number, model name and a concise description of the issue. Do not disassemble a battery-powered device or attempt an unapproved repair.
Responsible disposal
Damaged rechargeable devices should be handled according to local electronic-waste and battery-disposal guidance. They do not belong in ordinary household waste.
Find product-specific details
Technical details differ between models. Review the relevant product page and its supplied instructions for the most accurate charging information.