Privacy Policy

Last updated: 27 September 2026. This policy explains how MONVAPERS handles personal information when you visit monvapers.com, create an account, place an order or contact us. Our store serves adult customers in eligible European markets.

1. Who to contact

For privacy questions or requests about your personal data, contact JOHN at [email protected] or by WhatsApp at +86 13532874071. Customer service hours are Monday–Sunday, 09:00–18:00 (Germany local time).

2. Information we collect

  • Information you provide: your name, email address, phone number, billing and delivery addresses, account details, order information and messages sent to customer support.
  • Transaction information: purchased products, payment status, transaction references, delivery and tracking details. Payment providers process payment credentials; we do not need your full card number to manage an order.
  • Technical information: IP address, browser and device information, language preference, approximate location derived from IP, pages viewed and website interactions. If you submit a review or comment, we may also process its content and information needed to prevent spam.
  • Age-eligibility information: where an age-confirmation feature is used, we may process the confirmation status and related technical information needed to restrict access to adult customers.

3. Why we use this information

We use personal information to run the store and fulfil orders, arrange payment and delivery, answer enquiries, manage accounts, prevent fraud and misuse, maintain site security, keep records required by law, and understand and improve the website. These activities may rely on performance of a contract, legal obligations, our legitimate interests in operating a secure store, or consent where that is the appropriate legal basis. Information requested at checkout is needed to process and deliver an order; without it, we may be unable to complete the purchase.

4. Payments, delivery and service providers

We share only the information needed with providers that support payment processing, shipping and tracking, website hosting, email and customer support. A payment provider may receive billing and transaction information; a delivery provider receives the details needed to deliver a parcel. We may disclose information to authorities where required by applicable law.

5. Cookies and analytics

The site uses cookies or similar technologies to keep the cart and account working, remember preferences such as language, and support security. We also use Google Analytics 4 and Microsoft Clarity to understand visits and interactions with the site. These services may collect device and usage information and use their own identifiers. You can manage cookies in your browser; blocking essential cookies may affect checkout or account functions.

6. Marketing messages

If you choose to subscribe to updates or promotions, we use your contact details to send them and may use an email service provider to manage the subscription. You can unsubscribe through the link in a marketing email or contact us. An unsubscribe request does not affect messages needed for an existing order.

7. How long we keep data

We keep personal information only for as long as needed for the purposes described above. Order and transaction records may be retained for applicable accounting, tax, warranty or dispute requirements; account information is kept while the account is needed; support messages are kept for as long as necessary to resolve the issue and maintain appropriate records. When the relevant need or legal requirement ends, we delete or anonymise the data where practicable.

8. International processing

Some service providers may process information outside the European Economic Area. Where such a transfer occurs, we use the safeguards required by applicable data-protection law. Contact us if you would like more information about a specific provider or transfer.

9. Your privacy rights

Depending on applicable law, you may request access to, correction or deletion of your personal data, restriction of processing, data portability, or object to certain processing. Where processing relies on consent, you may withdraw it without affecting processing already carried out. You may also complain to a competent data-protection authority. Send requests to [email protected]; we may need to verify your identity before fulfilling a request, and some information may have to be retained to meet legal obligations.

10. Security and policy updates

We use appropriate measures to protect personal information, although no internet service can guarantee absolute security. We may update this policy when our practices or legal requirements change. The current version and its update date will be published on this page.